Terms and Conditions

Exchanges

We understand that it's sometimes hard to get swimwear sizing right, especially without being able to try it on. In saying this, we will happily exchange for a different size or style, or provide you with a credit note, as long as the following needs are met:

- Contact us within 48 hrs of receiving items, and return to us within 7-10 days.

- All product comes back in original condition, unworn, and in original packaging.

- You must include a prepaid postage satchel for your exchange to be posted back to you. Charlie Mae is not responsible for shipping charges related to the item/s being returned.

Refunds

Sorry we do not offer refunds for change of mind, however we want you to find the best fit for your body so we are happy to facilitate a store credit valid for 2 years. This applies to full priced items only.

We will consider a refund only if you receive the product and it is damaged or faulty upon arrival.

If you are issued a refund, a processing and packing fee of $5 will be deducted from your refund.

Sales & Discounted Items

All SALE items are final - NO refund or return under any circumstances, so please ensure you choose wisely. (This includes any item purchased on sale AND items purchased with a SALE CODE)

Shipping Returns

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping

All domestic and international items will be sent via registered post.

Standard shipping with tracking (generally 2-5 business days) is free for domestic orders over $150. If your purchase is under $150 the cost of shipping is $10.95.  

Express Shipping (1-2 days, during sale periods there might be a slight delay in shipping): Flat rate of $14.95.
For orders over $200 Express Shipping is free.

International (generally 7-21 business days): Flat rate of $24.95

NOTE:  Please understand that due to Covid-19 shipping delays this may take longer depending on your region. We will not be liable for these delays. 
 
If a delivery is attempted whilst no one is home the courier should leave a 'sorry we missed you slip' and proceed to deliver your item to the nearest post office for your collection.

Orders placed on a weekend will be dispatched on the following Monday. Once your item has been distributed to Australia Post it becomes their responsibility and often shipping times can vary.

(We will not be responsible for Australia post or any other shipping/courier company losing any item, or be responsible for lost or delayed orders due to incorrect shipping information - This is the risk you are willing to take ordering online)

By committing to purchase you therefore agree to the above terms and conditions.

Contact: info@charliemaedesign.com